Request money back from online website

ayshansafarova
Contributor
Contributor

Hi!

I tried to buy some products from an online website. So they cancelled it due to some reasons. Now I want my money back. It is in pending status and says that : "This is a temporary authorization to make sure your payment method will cover the payment. Your payment method will be charged when [Company name] USA Inc completes your order." 

But I was charged. When I am gonna get my money back?

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3 REPLIES 3

ayshansafarova
Contributor
Contributor

Someone is gonna help me or not???

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kernowlass
Esteemed Advisor
Esteemed Advisor

@ayshansafarova 

 

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.
on).


Advice is voluntary.
Kudos / Solution appreciated.
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ayshansafarova
Contributor
Contributor

Thank you!

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