Refunds

Lau321
New Community Member
Hi I have refunded a buyer a payment can someone tell me how long it will take for her to receive it please? It hasn’t gone back to her instantly Thankyou x
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Lau321 

 

If its pending then you would have funded the refund via a bank account so that goes as an echeque and takes about a week to clear through to the buyer.

 

However if its completed then If your buyer funded the original Paypal payment to you from their bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.


Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
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