Refunds

[RhondaN1101]

How do you get a refund from PayPal when the merchant canceled the order but PayPal took the money anyway?

[Calidaps]

Click refund button.

[RhondaN1101]

There is no option to click refund button.

[Calidaps]

Yes there is.

[kernowlass · Accepted solution]

@Calidaps 

The refund button is for SELLERS the poster is a BUYER.

@RhondaN1101 

Pending refunds can only happen for two reasons.

1. The seller has issued a refund from their bank account which takes time to process.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/us/selfhelp/article/i-want-a-refund