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Refunds

SOLVED
New Community Member

Refunds

I received a refund I can see the money going in but my balance is 0.00 why is this

1 ACCEPTED SOLUTION

Accepted Solutions
Volunteer Advisor

Re: Refunds

@Lmc214

 

If you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your card. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in.





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15 REPLIES 15
Volunteer Advisor

Re: Refunds

@Lmc214

 

If you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your card. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in.





Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Refunds

Thank you I did pay it through a card via PayPal I am in the uk
New Community Member

Re: Refunds

I received a refund and I can see it in my PayPal account but I want it in my credit card account because that's where it was debited from
Volunteer Advisor

Re: Refunds

@Lmc214

 

So am I, my last one took 3 days BUT we have Christmas coming so may be a tad longer.


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Kudos / Solution appreciated if I helped you.
Member

Re: Refunds

mine went back into my bank account the same day I got the notification. Really quick service

New Community Member

Re: Refunds

  i pay to the seller with my credit card through  paypal  and i has wrong address so i cancel the payment then they told  my refund back but i did not find it in my credit card ?? 

what i should do ?? plz 

 

 iam new here plz help me 

 

thnx a lot 

Volunteer Advisor

Re: Refunds

@salha 


Gosh you were lucky, if that mis-spelled email address was valid to another person you 'may' have lost your money !!


Luckily you could cancel, so when you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will then either return them to your funding source (if you paid with a debit or credit card), but that takes a few days and sometimes up to a week.





Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Refunds

Paypal showed the money already refunded..but why the money didnt not reflect it to his card?we’ve waited more than 30 days but still no reflect on the card that the money had refunded...please help
New Community Member

Re: Refunds

I have a refund but it is sent to my old card and I have updated it to a new card how do I transfer it to my new card ????