Refunds?

426jake
Contributor
Contributor

Can someone explain to me how this is fair, with 15yrs of using paypal I have never encountered this before.

 

I buy an item on ebay from the UK and pay for it with paypal (I'm in Australia), the seller tells me approx 12hrs later that the clothing is damaged and would I like a smaller size or a refund. Obviously I ask for a refund.

It gets refunded but due to the exchange rate I am $4 short in $AUD.

I realise it is only $4 but why should I wear this cost when I have done nothing wrong?

I will instead go back to using my credit as I am not going to cop this every time someone offers me a refund.

I'd be interested to know if any paypal customers ever had the exchange rate work in their favour and get back more than they paid - I bet not!

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@426jake 

 

yep works both ways, same as if you go on holiday and come back with currency and you go to change it back again and get a lower rate.


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