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Refunds

New Community Member

Refunds

Hi,

 

As stated in my activity, the money I sent was refunded to me already.

But it wont appear on my debit card.

 

How can I make sure that the money is really refunded back on my account?

Thank you.

1 REPLY 1
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Moderator

Re: Refunds

Hi @camsdice,

 

Thank you for your post and welcome to the Community Forum!

 

When a refund has been issued, the money will go back to the original funding source. If the payment was completed with a card, the funds will be reversed to the same credit or debit card. In this case, it usually takes 5-7 working days, but it may take up to 30 days for the money to show on your funding source and this could be why you are still unable to locate the refunded amount. 

 

If you are still unable to locate the refund after 14 days, please contact our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).

 

I hope this helps!

Martina