Refunds problem

[gregseller01]

I bought my shoes and seller told me a reason and asked for refund and I said it ok. But when I’m trying to do refund in PayPal it says that I don’t have enough money, why should I have enough money if his money was on hold for all time and I didn’t get them at all?!

[sharpiemarker]

@gregseller01

Locate the transaction for the shoes in the activity page, click on it, click Refund this payment.

[gregseller01]

There is no “refund” I have this: There is an open dispute associated with this transaction. Visit the Resolution Center to view status