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Refunds issue

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Contributor

Refunds issue

Good afternoon, I have recently made 2 purchases from a seller, they sent me the link to request the payment on one of them even, but ever since I did send them the payment they stopped replying. They also haven't replied to the dispute I opened, it was virtually no less then 15 mins ago.

Is there something I can do to get refunded?

I haven't got the item I was told I would get. It was supposed to be delivered to me via email.

3 REPLIES 3
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Contributor

Re: Refunds issue

just in case I need to specify more. I meant a virtual product, hence email. And it hasn't arrived. And the seller stopped responding even more I can't even find the store anymore. All I have is a few of the conversations screenshots before that was also deleted.

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Esteemed Advisor

Re: Refunds issue

@zylos 

 

If you have opened a dispute for non receipt of item then wait a few days for the seller to respond and if not then escalate the dispute to a claim for paypal to review.


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: Refunds issue

Thanks I will have to do that, but I have one question about that though. Whenever I ask them through their build in "mail" system here they seem to tell me they can't reply due covid. And when I try to call them at the provided number on the page from "contact us", they ask me to use their mail system here in order to elevate my dispute. But it doesn't seem to work at all. It is just a loop. Is there any way I can elevate my call after waiting a few more days?