Refunds Failing

[WOO2]

I have an unusual problem and wondered whether it is an eBay or PayPal problem.

I have an open case and need to refund a buyer, plus I have an open case where a seller is refunding me. Both our refunds have failed. So I have issued a refund to a customer, but it failed and a seller issued a refund for me and that also failed?

I am at a loss as to what the issue is here. The buyer in question is particularly nasty and I was very keen to refund ASAP, now she will negative me and I will probably receive more abuse from her over this.

I am desperate to get these two cases sorted so I can take a nice long break from eBay.

I will be very grateful for any advice anyone can give me regarding this issue of refunds failing.

Thank you.

[millieagz]

Hi WOO2,

Thank you for reaching out to the PayPal Community Forum!

Glad that you made the payment using PayPal as we offer protection for situations like this.

Please visit this link as I'm sure this will help you.

https://www.paypal.com/us/smarthelp/article/how-do-i-issue-a-refund-to-close-a-dispute-faq434

If the case was originally from eBay I would suggest to get in touch with them as well.

I hope this helps. Please leave a Kudos / Solutions if I have helped you. Stay safe.