Refunding Customer

Staffordguitar
New Community Member

A customer made 2 identical purchases.

The second purchase was in error and needs to be refunded.

Do I have to transfer the funds to my bank account prior to refunding or can I just click the Refund link on the Payments Transaction Form.

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Staffordguitar

 

Click on the transaction and use the refund option at the bottom of the details page.

Funds will be taken either from your paypal balance OR any linked and confirmed bank account (not debit card).


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.