Refunded money not showing in balance, any idea why?
Amy1982
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Posted on
Jul-25-2020
12:33 AM
Hi, I had my holiday money refunded and its showing in my activity (2 days ago) but its not showing in my balance, why would that be? I've also checked my bank account and it hasn't automatically been transferred there either. I have spent a few £ through PayPal but no where near the amount that should be showing. Any advice appreciated. Thank you
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Amy1982
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Jul-25-2020
12:36 AM
Additional note, when I click on the transaction, it says refunded to my debit card, but its not showing there either.
kernowlass
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Jul-25-2020
07:27 AM
If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212
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