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Refund

Ahmmad-8
New Community Member

Refund

So I made a transaction with a wrong email address, it didn’t go through because the email didn’t exist. Anyways I claimed a refund for the amount, and It shows that the status is refunded but yet I still didn’t receive anything. What to do?
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Refund

@Ahmmad-8 

 

When you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will as the transaction was cancelled return them to your funding source (if you paid from your bank account or with a card), or credit your paypal balance (if it was funded from that balance), but that takes a few days and sometimes up to a week.


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