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Refund

Monica0719
New Community Member

Refund

Hi I am supposed to receive a refund but the card that it is supposed to be going to was shut off. Where will the refund go?
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Refund

@Monica0719 

 

If the card ACCOUNT is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.
Failing that it may bounce back to your balance, allow 14 working days and if no show contact customer services for a trace.


Advice is voluntary.
Kudos / Solution appreciated.