Refund

[itsjonalynf]

Hello , i issue a refund to sender last March 2,2021 ,she says she didn't recieve it till now, but the status in may activity says *Refunded* what's the problem? thank you

[kernowlass · Accepted solution]

@itsjonalynf 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

[itsjonalynf]

Thank you 🙏

[itsjonalynf]

Its been 30 days when i issued the Refund to the Sender, but she said she did not recieve it, the refunded amount did not show to her bank balance. From the transaction dated 30 days ago it says Refunded Sent already. It is normal? Please help ,thank you.