Refund

LCooke
New Community Member
Hello. I purchased an item on eBay and paid through PayPal. The item never showed up so I was refunded. I got an email to say the refund had been actioned, this was over 8 days ago. I received an email today to say the refund had been completed and the money should be back on my PayPal balance. But it’s not? And it’s not going back into my bank? How long should I be waiting for this refund? Thank you
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@LCooke 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
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