Refund

julius919
New Community Member

Hello,

 

I want do refund 5 pounds to one buyer but paypal says: You don’t have sufficient balance to complete this refund.  

But i have money i my balance... Whats problem?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@julius919 

 

Do you have the full amount as the fee you were charged when your buyer paid is not refunded when you issue a refund.

Also is it in the correct currency?


Advice is voluntary.
Kudos / Solution appreciated.
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