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Refund

cdefl0
New Community Member

Refund

I gave a friend some money through PayPal, and he no longer needed it so he sent it back as a refund. PayPal said they issued the refund back to my card, but the money never got there. I can see in PayPal that its refunded, but the money is not on my card nor in my account. PayPal will not let me open up a claim or anything directly with this. How can I get PayPal to actually give me my money back?
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Refund

@cdefl0 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212


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