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I ordered an item from on 12 November 2020 for £11.55. They could not complete the transaction and therefore cancelled it. They e-mailed me on 17 November 2020 to say they had refunded my £11.55 via my payment method, which was PayPal on my Barclaycard. I have not received this refund on my Barclaycard statement. I have sent an e-mail today to OnBuy requesting a refund. I have telephoned Barclaycard to confirm that there is no trace of a refund being issued.

Can you please refund the amount of £11.55 to my account?

Thank you,

Francine Tullis

Esteemed Advisor

Re: Refund


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.