Refund

Lianef
New Community Member

I bought something online and paid with PayPal. The transaction is showing but the merchant is gone offline. Wanted to see the details of what I purchased but the site always says whoops something went wrong and to try again. Have tried several ways including the page I saved of the item and the info on PayPal, but cannot find the merchant online anywhere. Does this warrant me asking for a refund through PayPal?

Login to Me Too
2 REPLIES 2

jimdit
New Community Member

I made a purchase thru Paypal and the product was never shipped.  It was an obvious fraud.  Paypal investigated incessantly and never reversed the charge.   I contacted my credit card company and the reversed the charge in one day.  PayPal is convenient but they will never be on your side in a dispute.  Makes you think twice about using Paypal.  You have no recourse when purchasing something with PayPal.

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@Lianef 

 



How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.