Refund

[Sagal2602_]

I had a refund coming to my PayPal account but the bank account linked to it has been closed. The sender said everything was sent on their behalf, but my account was closed. So where’s the money?

[kernowlass]

@Sagal2602_

How did you fund the payment to the seller.

1. Bank transfer.

2. Debit card?

[Sagal2602_]

I’m pretty sure it was debit card. I just purchased an item like normal

[kernowlass]

@Sagal2602_

If you funded the original Paypal payment to the seller with a debit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account but takes up to a week to process through to the bank, but if the bank linked to that debit card is closed then you have 2 options.

1. Speak to your bank and see if they can recover the funds for you.

2. If the transfer fails it should bounce back to your paypal balance. Allow 14 days and if no show give customer services a call for a 'trace'.