Refund
kidstoysnew2019
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Posted on
Aug-23-2019
03:05 AM
Good afternoon,
We had a payment for STEAM, for the game and when we made the refund the money did not return to our account
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Refunds
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PayPal_Martina
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Aug-27-2019
03:32 AM
Hi @kidstoysnew2019,
Thank you for your post and welcome to the Community Forum!
When a refund has been issued, the money will go back to the original funding source. If the payment was completed with a card, the funds will be reversed to the same credit or debit card. In this case, it usually takes 5-7 working days, but it may take up to 30 days for the money to show on your funding source. If the payment was originally funded from your PayPal balance, the amount will be returned to the balance and if your bank account was used, the money will be refunded to that bank.
I hope this helps!
Martina
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