Refund

[Victory_Mei]

Good morning. I sent the sum of 179$ to the wrong email address I have sent an email to the recipient. I have not been refunded. Please advise how to move next. The money is not mine. I am a personal shopper. Please help me

[kernowlass]

@Victory_Mei 

It would help if you said HOW you sent the payment ie which paypal option and HOW you funded the payment ie which funding source.

[Victory_Mei]

I used my bank credit card

[kernowlass]

@Victory_Mei 

Thats 1 of the 2 answered, how about the second?  🤔

[kernowlass]

@Victory_Mei 

We can't help if we ask questions and you don't bother to answer  😐

How did you send the payment?

1. Invoice.

2. Money request.

3. Send money > goods/services.

4. Send money > friends/family.

5. Website checkout

???????????

[Victory_Mei]

I'm sorry I responded. It must not have delivered. I sent the money using a bank credit card. My account is not linked to a card or bank yet. I inputed the pin at the back of my card and used the email address of which I.should not have added an "h" thereby sending it to the wrong address. I'm still yet to get a response. I only started using the app some days back. I am at a loss what to dooo.

[kernowlass]

@Victory_Mei 

Yet you still haven't said how you SENT the payment????

Even though I gave you a list to select from.

Think I will have to give up on this one.

[PayPal_DerrickD]

Hi@Victory_Mei,

To try and help you with this, can you let us know if the payment shows as completed? If your payment was sent as Goods and Services, I recommend using the steps listed here https://bit.ly/2orpIjS to dispute the transaction. Please note that if the payment was sent as Friends & Family, the refund will be up to the discretion of the person who received the payment.

[Victory_Mei]

Hi, thank you for your response. It showed as completed.