Refund

Chelsi93
Contributor
Contributor

Hello, I had a refund amount go to an old card on file. How do I get this back or have it sent to my bank? Thank you

Login to Me Too
1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @Chelsi93,

 

I'm sorry to hear that an old card account is inaccessible. Refunds go back to the payment method that was used to make the payment and cannot be rerouted to a different bank or card. Please reach out to the card issuer to determine if there are any alternatives for disbursement. I'm sorry for any inconvenience.

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.