Refund
Chelsi93
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Posted on
Jun-14-2019
04:40 PM
Hello, I had a refund amount go to an old card on file. How do I get this back or have it sent to my bank? Thank you
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Refunds
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PayPal_Olivia
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Jun-19-2019
01:06 PM
Hi @Chelsi93,
I'm sorry to hear that an old card account is inaccessible. Refunds go back to the payment method that was used to make the payment and cannot be rerouted to a different bank or card. Please reach out to the card issuer to determine if there are any alternatives for disbursement. I'm sorry for any inconvenience.
Olivia
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