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Refund

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Refund

Hello, I had a refund amount go to an old card on file. How do I get this back or have it sent to my bank? Thank you

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Moderator

Re: Refund

Hi @Chelsi93,

 

I'm sorry to hear that an old card account is inaccessible. Refunds go back to the payment method that was used to make the payment and cannot be rerouted to a different bank or card. Please reach out to the card issuer to determine if there are any alternatives for disbursement. I'm sorry for any inconvenience.

 

Olivia

 

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