Refund

jpnarag
Contributor
Contributor

Hi all,

 

Paypal emailed me that my refund is completed however it does not reflect either on my paypal account or my credit card. I paid via credit card and per refund rules, it should be reflected on my credit card account. I need help. Please see attached screenshots for guidance.Refund note screenshotScreen Shot 2018-07-19 at 5.59.11 PM.png

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2 REPLIES 2

mvp83
Contributor
Contributor

I have same problem. My transaction was refunded, however, money wasn't returned on my credit card. 

Support told, that money on my payPal balance, however, I can't find any item of menu (or hyperlink) in the user cabinet, which allows to see "PayPal balance"

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wowa93
New Community Member

Hello,

I have the same problem, I hope we can find an answer.

 

All the best.

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