cancel
Showing results for 
Search instead for 
Did you mean: 

Refund wen to a non existent credit card

SOLVED
Contributor

Refund wen to a non existent credit card

I recently requested a refund and the seller immediately provided it. However, PayPal sent the money to a non existent creditar card (an old one) despite the fact the new credit card details were already updated in my account.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Contributor

Re: Refund wen to a non existent credit card

Thanks for your info! 
I will follow your instructions and will state as solution asa I have my money back.
all the best!

View solution in original post

2 REPLIES 2
Esteemed Advisor

Re: Refund wen to a non existent credit card

@Numba1 

 

Refunds automatically go back to the card used to fund the purchase initially, paypal do not 'send' it anywhere.

If both old and new cards belong / ed to the same ACCOUNT then the refund should go through ok.

If that account has been closed then it should bounce back to your paypal balance, allow 30 days and if no show contact customer services for a trace.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Refund wen to a non existent credit card

Thanks for your info! 
I will follow your instructions and will state as solution asa I have my money back.
all the best!

View solution in original post