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Refund to expired card

Emily164
New Community Member

Refund to expired card

Hi I am waiting on a refund which has been sent to my expired card. Any ideas on how to go about this?
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Refund to expired card

@Emily164 



If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.
Failing that it may bounce back to your balance, allow 14 working days and if no show contact customer services for a trace.


Advice is voluntary.
Kudos / Solution appreciated.