I have a customer who has paid for her order through Paypal, as a guest - using her credit card only. She did not set up an account and nor does she want to. The problem is, her item was not in stock so we refunded it through our Shopify store. Refund is meant to return to the customer the same original place the funds came from... HOWEVER, the customer has received an email saying it has been refunded to her paypal account balance.... which she does not have and does not want to activate just to get this refund. She wants it back on her credit card ASAP. But the funds are no longer in our account so I can't do anything about it from my end. Has anyone had this happen where it says it is in Paypal Balance but in fact does go back to their card eventually after processing? In my merchant account it does say completed refund though..... Who should I contact to get this sorted out?
