Refund status issue

Mitanshi
Contributor
Contributor
I received a refund 2 days back and the status of refund in PayPal app is showing ‘Completed’. So I checked with my bank today but they checked and told me my account has neither received any amount nor any amount has been put on hold.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Mitanshi 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/in/selfhelp/article/FAQ1212


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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Mitanshi 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/in/selfhelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
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