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Refund query

DavidB1983
Contributor

Refund query

I received an email yesterday advising my refund had been completed and that "The money should now show in your PayPal balance."

 

The money does not show on my PayPal balance.  I did purchase the item via PayPal.  Can this be delayed even though PayPal sent me confirmation "The money should now show in your PayPal balance." ?

 

Thank you

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Refund query

@DavidB1983 

 

They say balance but if you didn't pay to your balance then it won't go back there >>>

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/au/smarthelp/article/how-is-a-refund-credited-to-my-paypal-account-faq1083?ap...


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