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Refund problem on my Credit Card

Eive
New Community Member

Refund problem on my Credit Card

The 21st of January Paypal made a refund of 29,95€ from PDFSimpli to my Credit Card, but instead of a refund they charged the value to my credit card.

I have been trying to call to Paypal the whole morning but they do not pickup my call. Can anyone give me a hint how to proceed.