Refund payment issues

Rothe1st
New Community Member
Unable to issue a refund Get message stating insufficient funds when they are available
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Rothe1st 

 

What funding source are you using to issue the refund, paypal balance OR bank account?

If paypal balance then are the funds in the correct currency and is there enough to cover the fee as well?


Advice is voluntary.
Kudos / Solution appreciated.
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PayPal_Intars
Moderator
Moderator

Hi Rothe1st,

Welcome to the community forum and thanks for posting.
Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal, email or phone and we would be happy to advise.
Intars

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