Refund on return shipping costs is impossible if you payed for return with PayPal.
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I have activated Free Shipping on PayPal items before.
I have to return item purchased from The Good Guys via eBay recently.
eBay suggested me to use ParcelPoint and suggested me to use PayPal to pay for return label.
So I have a transaction in PayPal showing me paying ParcelPoint.
I have email from ParcelPoint with Australia Post shipping label showing whatever The Good Guys put there - I believe it's a person in The Good Guys warehouse who is responsible for processing returns but nothing on the label says "The Good Guys".
When I try to claim refund on return shipping via PayPal it is asking me to upload a return shipping receipt.
If the document uploaded doesn’t show how much it cost to return the item, you can also upload the receipt showing return shipping paid.
Since I payed with PayPal I don't have a classic paper receipt - I have PayPal transaction and I have email from Parcel Point saying "Tax Invoice" somewhere below return instructions.
I contacted PayPal support and asked them what proof I have to upload.
Surprisingly I was told I have to provide paper receipt only. I was told email Tax Invoice is not acceptable.
The person I was talking to (Francis from PayPal) told me the fact I used PayPal to pay return shipping makes it impossible to request a refund on return shipping costs.
What???
It is almost like violating the terms of Free returns on PayPal... 😞
Did I make a stupid mistake and used PayPal to pay for return shipping?
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