Refund of a Pre-approved payment

[IanT68]

Hi, I just got billed from Avast for almost £65 but this was a mistake and wondered if it was possible to arrange getting that money back

[sharpiemarker]

@IanT68 

First make sure you cancel any billing agreements and subscriptions with this merchant:

Go to Account Settings (gear icon) > Payments > Manage Automatic Payments

Select merchant on left, click Cancel on the right.

Then contact the merchant to cancel the order by submitting a support ticket at their website. If you dispute via PayPal they will deny the claim because it was pre-approved payment/billing agreement which probably wasn't canceled at the time so there was no billing error.

[IanT68]

Thanks very much for the quick reply. I'll do that 🙂