cancel
Showing results for 
Search instead for 
Did you mean: 

Refund not refunded

Highlighted
Contributor

Refund not refunded

Hi, I bought a product that came up and did not fit so I send it back. The company already refund the money, I got an email from PayPal saying the company sends me a refund, the transaction appears "refunded" and the + green amount on my PayPal activity. BUT, my bank account is not receiving any money, and it's been more than a week. I called the bank, they say they have nothing to do with it, that when they receive the money they put it into my account. I called the company, they say they already process and send the refund through PayPal. And of course, PayPal's poor mediocre customer service is not answering any of my messages. How long should I wait to actually receive the money? It is possible that they take 1 second to collect and 1 month to refund? Insane.