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Refund not received

moyaqi
Contributor

Refund not received

Hi everyone, I have bought two bags at coach. And I returned one bag back to Coach and have received the refund email from Coach on June 1st. It’s been 2 weeks, I still haven’t got my refund back to my PayPal or my card. The email says it has been credit back to the original form of payment. Anyone know what to do?
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Refund not received

@moyaqi 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212



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