Hi, totally new to using EBAY/Paypal to apologies if question already answered or obvious.
Sold item to customer on 5th. Reported damaged so did a refund on 12th. Customer reported she had message saying money will be refunded on 19th. Had a status of 'Pending until 19th' on my account till 20th. Now says 'Completed', but customer still does not have refund in account. Any help appreciated. Thanks.
