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Refund not found on PayPal or to my associated bank account

Giographyy21
New Community Member

Refund not found on PayPal or to my associated bank account

I recently issued a refund. It says in my Paypal account that it is ALREADY refunded. However, it won't reflect on my PayPal account or even in the connected bank account I have. It says refunded but my PayPal account is zero balance. What can I do to solve this? I cant contact PayPal as well. Please someone help me! 

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1 REPLY 1
kernowlass
Esteemed Advisor

Re: Refund not found on PayPal or to my associated bank account

@Giographyy21 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).



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