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Refund money

mudassarali4500
New Community Member

Refund money

I'm unable to refund money to my Costumer. Paypal shows me an error message what should I do?
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Refund money

@mudassarali4500 

 

Refunds are normally sourced from either a Paypal balance OR bank account (some countries differ).
However you need to have the full amount of the refund in your balance for that option to be used.

As Paypal no longer return the fee you were charged when your buyer paid you may not have the full amount in your balance in which case your bank account would be used instead.


Advice is voluntary.
Kudos / Solution appreciated.