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Refund missing

ondlr
New Community Member

Refund missing

Hi, someone refunded me money which was pending for a while but now it says refund complete. it states that the money was refunded to my credit card but theres no money on the card or paypal balance. Any idea where my money is?
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Refund missing

@ondlr 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).


Advice is voluntary.
Kudos / Solution appreciated.