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Refund missing

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New Community Member

Refund missing

I cannot get a hold of anyone by phone at PayPal. Ready to call Better Business Bureau. My account is missing two large refunds from over two weeks ago. Anyone else have issues with customer service??

1 REPLY 1
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Esteemed Advisor

Re: Refund missing

@EMack3 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212



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