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Refund made through PayPal while not signed in?

kristink97
New Community Member

Refund made through PayPal while not signed in?

Hi there! 

 

I recently received a refund through a seller (at least so they say.. they attached screenshots of the refund), but I am not seeing the refund in my bank account nor my PayPal... I am wondering if this has anything to do with the fact that I didn't log into my account to complete the payment? Any clue on what to do? Thanks so much!

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Refund made through PayPal while not signed in?

@kristink97 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card (even if you paid as a guest buyer).
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212


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