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Refund made, but money still not on Bank Account

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Contributor

Refund made, but money still not on Bank Account

My girlfriend made a purchase on Best Secret GmbH on 24th of May 2020 from my Paypal acount (she uses my acount, but her own debit card)
After returning some items, we issued a refund. I received it normaly on 24th June 2020. The refund shows on the paypal activity, she didn't receive any money on her bank account (neither did I). It's been more than 30 days since the refund was issued and I am getting a bit worried I won't get this money back.

With kind regards.

2 REPLIES 2
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Esteemed Advisor

Re: Refund made, but money still not on Bank Account

@Brolly187 

 

Does the billing address of the card used match the address on the paypal account used? 


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: Refund made, but money still not on Bank Account

@kernowlass 

 

I have 2 billing adresses on my account. Mine which is primary and the one from my GF which is the same as the one she uses for her card.