Refund is over 30 days old!

[thomasr1950]

I get different replies on my ref. I'm told wait 30 days. I have, no refund. Another says I received it, it was a different refund. Another says it went to another account. I only have one. They won't provide a code I need to call. I can't get a consistent answer. How do I get help?

[sharpiemarker]

@thomasr1950 

Issued refunds are returned to original funding source. Arrival times may vary:  

- Bank payments, 3-5 or 5-7 days, depending on your bank. 

- Cards, about a week, up to 30 days depending on your issuing card. 

- PayPal balance, fairly instant. 

- Split payments between PayPal balance and card/bank, see above.'

To contact customer service for further assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

[thomasr1950]

I checked my payment method. its not there. It's been over 30 days. Each rep provides a different answer. If I get a response, it usually takes over 2days, then I have to have a code. That code expires before I can call!