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Refund help

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New Community Member

Refund help

Hey guys I have received refund from eBay at 8th of June but still hasn't been refunded to my account. I thought this is because I lost my debit card which was linked to PayPal and refund issued there not to my new card. But today I've called my bank to check they can't see any outstanding refunds either on my account nor my cancelled card. I would really appreciate if you could help me about what could be the problem? P.s: My account is all verified including email etc. Many thanks.