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Refund has gone to card thats been cancelled

New Community Member

Refund has gone to card thats been cancelled

Hi, I recently lost my debit card lost and I.m waiting for my new card from my bank, In the mean time I have had a payment refunded but is not showing up in my account.

I originally paid for the item with the debit card that is since in the process of being lost.

What do I do now? Will the refund go straight into the bank of the card number doesn't exist anymore ?

 

Thanks

Gordon

1 REPLY
Volunteer Advisor

Re: Refund has gone to card thats been cancelled

@Gordon2018

 

If both old and new debit cards belong to the same bank account then your refund should still go through ok.

Once marked as completed in your Paypal account it can take about a week to transfer.......although Paypal state allow up to 30 days.


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