Refund going to a Debit Card no longer in use

JinaS
Contributor
Contributor
I made a purchase for an item on my Debit card through PayPal which I didn't receive.the merchant website refunded my amount to PayPal. But PayPal directed it to my debit card that was used during original payment. Since then, the card I had was blocked (for another reason) and new one issued. PayPal tell me the refund will go onto the card I purchased it on (which is no longer in use and I have a new re-issued one). What happens then? Does the money still go to my bank account or as PayPal wallet?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@JinaS 



If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.
Failing that it may bounce back to your balance, allow 14 working days and if no show contact customer services for a trace.


Advice is voluntary.
Kudos / Solution appreciated.
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