Refund from freeletics

Jcocares
Contributor
Contributor
So i refunded money from an app that i recently purchased. It was a fitness app and i thought it wasnt helping me. It was 14 day refundable. So i refunded. Then i received an email from paypal that it has been successful and after few mins paypal sent me another email saying it got cancelled and i had to fix my billing agreement. And i cant see where the billing agreement setting is placed( im using mobile). Thanks for anyone who can help.
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3 REPLIES 3

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Jcocares 

 

Use the mobile phone web browser:

 

Go to Account Settings (wheel icon) > Payments > Manage Automatic Payments

 


Kudos & Solved are greatly appreciated. 🙂
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Jcocares
Contributor
Contributor
I just did it and i checked my bank account and the money hasnt been receive. My refund is not in my bank account yet.
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PayPal_Jae
Moderator
Moderator

Hi @Jcocares

 

It sounds like you canceled the automated payments. However, canceling an agreement doesn't initiate a refund. You will want to contact the merchant directly to ensure the refund is issued. I hope this helps!

 

- Jae

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