Refund but no Paypal account

Kim8191
New Community Member

Booked a tour using my credit card, and then it got cancelled. I received an email saying the refund is on my Paypal account. I dont have a Paypal account in the first place. I signed up for one after I received the email, to see if I can receive it here, but the balance is still zero. What do I do?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Kim8191 

 

You didn't need to do that as..........

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212



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