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#Refund #RefundNotShowing

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Contributor

#Refund #RefundNotShowing

I can't find the refund in my paypal transactions even after seller says that he has refunded it successfully. What to do?
5 REPLIES 5
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Esteemed Advisor

Re: #Refund #RefundNotShowing

@Vishal_Naik 

 

If you funded the original payment to the seller from your bank account or a card then once marked refunded it will automatically go back to that bank account or card. Paypal say allow 30 days although its normally much quicker than that, country dependent.

https://www.paypal.com/us/smarthelp/article/FAQ1212


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Contributor

Re: #Refund #RefundNotShowing

Ya! But the refund transaction is not showing up there in my activity tab. It should show up there first. Am I right? The seller said that they have successfully refunded it back.
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Moderator

Re: #Refund #RefundNotShowing

Hi @Vishal_Naik,

 

Thank you for your post! You're absolutely correct. If the seller successfully refunded the transaction, the refund transaction would show in your transaction activity. If there's nothing there, the refund has not been made.

 

I hope this helps!

 

Olivia

 

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Contributor

Re: #Refund #RefundNotShowing

Ya! But seller is already saying that they have already refunded back the amount successfully still it is not showing in my activity tab. What can I do now?
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Esteemed Advisor

Re: #Refund #RefundNotShowing

@Vishal_Naik 

 

It wouldn't show if you paid as a guest buyer but if not then see if you can open a dispute, if you can then the seller has not refunded.

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


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Please leave Kudos / Solution if I have helped you.